Refund policy

Return and refund policy

We want you to be happy with your purchase from fenzora. If something is not right, please contact us through our Contact page within 14 days of receiving your order.

Returns
Items may be eligible for return within 14 days of delivery if they are unused, in their original condition, and in the original packaging. To start a return, contact us with your order number and a clear description of the issue.

Damaged, defective, or incorrect items
Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us as soon as possible with photos so we can review the issue and help make it right.

Non-returnable items
For hygiene and safety reasons, some items may not be eligible for return once opened or used, including personal care items, intimate items, and items marked final sale.

Refunds
Once a return is received and reviewed, we will let you know whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

Order cancellations
If you need to cancel an order, contact us within 24 hours of placing it. If the order has already been processed or shipped, cancellation may no longer be possible.